Blurred Lines

Anybody working in retail has probably noticed that there’s a thin line between customer service and being a personal shopper but lately it seems that the line (where customers are concerned) is becoming a bit blurred.
At one time customers were quite happy to go into a shop/store/supermarket and be left alone until they actually wanted some help and then they would ask for some assistance.Not any more.It’s bad enough that some customers think that people who work in retail are as thick as two short planks (especially in supermarkets) and feel that they have to repeat themselves when asking a question or speak slowly so that you understand them usually missing out the “please” or “thank you.” But now some of them seem to just walk in to the store,head for whichever department they want and instead of actually looking for the item they want, they ask a member of staff to find it for them,but while a member of staff is being distracted helping someone who won’t help themselves this means that other customers who genuinely need some help are having to wait.
A supermarket is self service,staff are there to genuinely try to help if an item is not on display,or the price on the shelf is confusing or any number of other things,What they are not there for is phoning up and asking them to basically do their shopping for them and then keep it until a convenient time when they can come and pick it up.That is when the line is crossed and you become a personal shopper.I’m betting that a tin of beans/butter/coffee and milk are probably still going to be on the shelves when you finally manage to get to the supermarket at whatever time.
And just so you know,some of the young people who work in supermarkets have a degree but obviously not everyone can get a job after they’ve graduated, and the little part-time job they had to keep them going through Uni has now evolved into a main source of income.I have worked with some really interesting/talented people who have somehow found themselves working in retail when they clearly should be doing something else, but it’s tough out there.
TV programmes such as “Trollied” don’t really help either because they seem to buy into that idea of a certain type of person working in a supermarket,so it’s not surprising that people have that perception.But here’s a thought.
How about treating people how you’d like to be treated?
Happy shopping.

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